Secure, Fail-safe Call Center Solutions

TCN provides the cost-efficiency of VoIP with the security and quality of a private network. Co-located with major carriers and never using least-cost routing or routing via public internet, we make sure to give you peak performance and the service you expect. Our genuine cloud architecture and world-class network with continual upgrades ensure security, reliability and compliance.

System Upgrades

TCN’s client-centered solutions are continually evolving and being refined. Our product releases and enhancements are conducted on a bi-monthly basis, ensuring that you have the best features as soon as they are available.

Rigorous development testing, beta testing, and controlled live testing are a part of continuous improvement. Careful measures are taken to complete upgrades during scheduled downtimes.

Safety, Security, Success.

Infrastructure

As a true cloud provider, TCN’s architecture ensures maximum uptime to minimize potential disruptions to your business.

  • SSAE 16 Data Centers – Our data centers feature two-factor identification, 24/7 security, monitoring and more.
  • Instant Updates – Our product releases and enhancements are conducted on a bi-monthly basis, ensuring that you have the best features as soon as they are available.
  • Routine Disaster Recovery Testing – Our systems are monitored and tested hourly throughout the day to ensure even greater dependability.
  • Redundant Tier-1 Telco and Internet Providers – Redundancy translates to reliability. 100% of Inbound and Outbound calls originate from TCN, in data centers that are co-located with Tier-One Telco providers; each of our servers and engines is designed to back up the workloads of the others. We have backups or our backups.

Global Data Centers

Our network.


Security

  • SSL web encryption
  • User-Level security and account management
  • Call recording storage
  • Flexible and scalable cloud platform

Compliance

Routine audits ensure compliance.

  • Tier 1 PCI compliant
  • Secured backups
  • Secured recordings
  • Do not call list management

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Request a Demo Click or call today for a free demo and let us help you transform your Contact Center.