Professional Services

“TCN’s staff is beyond responsive and helpful, even anticipating our needs as our business has changed and grown.”
ERI

Additional Services

At TCN, we believe in providing not only the best technology, but ongoing service and 24/7 support, free of charge.

  • No Monthly Minimums or Licenses
  • Call Recording
  • System Reporting & Analytics
  • Check out our reporting Gallery
  • 24/7 Support
  • Feature Consultation and Discovery
  • Onsite Visits
  • Professional Voice Talent in your language
  • Global Strategy
  • Standard Cell Phone Scrubbing
  • Check out our Compliance Suite
  • Preview/Manual Dialing Mode
  • Unlimited Capacity & Scalability
  • Multi-tenant Account Access/Separation

API Integration

Our web-services API allows for customized integration with whatever application you are using. It’s simple, clean, and easy to use. We’ve partnered with leading CRMs, and if yours isn’t one of them, we’d be happy to fix that. To allow versatility and a numerous amount of options, TCN’s API already boasts the following features.

  • Seamless Data Transfers
  • Enhanced Broadcast Functionality
  • Same Features as SaaS plus Enhanced Functionality
  • Enhanced Reporting
  • Check out our reporting Gallery
  • Quick Graphical Summary
  • Summary of Broadcast Settings
  • Real-time Dashboard Reporting
  • Dashboard Monitoring of Broadcast
  • Check out our Dashboards
  • Real-time Review of Connected Calls
  • Live Monitoring of Calls

System Upgrades

TCN’s client-centered solutions are continually evolving and being refined. Our product releases and enhancements are conducted on a bi-monthly basis, ensuring that you have the best features as soon as they are available. Rigorous development testing, beta testing, and controlled live testing, take careful measures and are upgraded during scheduled downtimes.

Safety, Security, Success.

TCN takes every measure to ensure our technologies are failsafe. With 100% of inbound and outbound calls originating from TCN Telephony Systems in data centers that are co-located with Tier-One Telco providers, each of our servers and engines is designed to back up the workloads of the others. Redundancy translates to reliability, so we even have backups in multiple locations should a natural disaster occur. Our systems are monitored and tested hourly throughout the day to ensure even greater dependability.

TCN gives clients the cost-efficiency of VoIP, combined with the security and quality of a private network. Co-located with major carriers and never using least-cost routing or routing via public internet, we make sure to give you the best.

Click or call today for a free demo and let us help you transform your Contact Center.

TCN Screenshots

Software Gallery

Screenshots from our Professional Services solution

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See the complete picture with our TCN Solution Infographic

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