“I see so much value in having agents on the phone,
who are fully informed, instantly! TCN makes that happen.”
Quickly Make Agent Connections
TCN’s intuitive inbound features are designed to put the best face on your company’s image. In less than a second customers and clients are greeted with the information you choose, and options to take action, including being directed to the best agent via any number of criteria:
- Skills-based Routing
- Decision blocking
- And custom logic
This information is instantly received by the agent, who is better prepared to serve the needs of the caller. Additionally customers can be directed to automated payment systems, web addresses, or mailing addresses. And for future campaigns client information can be stored for processing and payment capture.
TCN Leads Out With Its Simple, Innovative Inbound Features
- Customizable recordings and menus
- Sophisticated routing options
- Methods to take immediate action
All to provide agents with productive use of their time, and customers with the best experience possible, thus enhancing your company’s image and profitability.
Screenshots from our Inbound Call Center Software solution