Connect To Your Call Center In A Whole New Way
Introducing TCN’s Business Intelligence
TCN Business Intelligence provides direct access to dynamic click-configurable business insights, metrics, charts, and graphs that measure, compare, prescribe, and predict call center performance through intuitive and customizable dashboards. Compare any number of data categories such as country, state, area code, agent, inbound, outbound, manual, time-of-day, as well as any number of TCN or user defined categories. The possibilities are unlimited. All this paired with the most efficient call center technology available.
Benefits of TCN Business Intelligence
No More Spreadsheets
You need data, fast. TCN takes the guesswork out and makes it easy to analyze your whole call center at the source, with intuitive dashboards and customizable charts.
- Timeliness of deliverables including new requests
- Accuracy of deliverables
- Professionalism of deliverables
Performance Metrics and Strategy
Streamlined reporting, real-time access to data, and faster custom reports. Visually explore relevant data and get insights in seconds, find new call patterns and trends and stay ahead of the curve. We understand the industry and can provide superior context without exporting your data.
- Strategic evaluation and execution
- Agent performance
- Client and company deliverables
Let Us Help You Make Informed Decisions on Key Metrics
- Cost Forecasting
- Employee Forecasting
- Agent Productivity and Performance
- Overall Call Center Performance
Learning and visualizing your data will help your call center make sound decisions based on the facts.
Use ours, build your own, or both. Choose from a number of prebuilt templates and default dashboards based on best call center practices and common use metrics such as:
- Agent Overview
- Manual Calls
- Inbound Calls
- Outbound Calls
- Cost Summaries and Totals
- Call Center Overview
Save, manipulate, and customize your dashboards based on specific needs of your call center.
Screenshots from our Call Centers + Business Intelligence solution