“TCN has increased our right-party connects ten-fold
and increased our revenue significantly.”
National Bureau Collection Corp.
Connections – Customizable and Instant
TCN’s Blended Inbound/Outbound feature maximizes agent efficiency. Within the Agent Gateway interface, calls coming in can be routed one of two ways: to customized recorded messages, or to agents already logged in to outbound dialing campaigns. In this scenario the outbound campaign is automatically paused so priority is given to the live incoming call. Agents can then easily resume outbound campaigns.
TCN eliminates the need to designate specific inbound or outbound agents. This blended solution alone is enough to increase client contact rate by at least 20-50%, over traditional outbound-only campaigns.
Screenshots from our Blended (Inbound/Outbound) solution