TCN delivers the best cloud call center technology in the industry. Increase agent productivity and efficiency in day-to-day interactions with customers, and resulting in a higher success rate with your collections.
Reduce Costs and Increase Efficiency vs. On Premised:
- Increase Right Party Contacts by up to 288%
- Increase Agent talk time by up to 169%
- Increase answering machine detection by up to 45%
- Ready/Idle time reduction by up to 43%
- FTE Reduction by up to 44%
Immediate Results For Your Agency:
- Unlimited Capacity
- Fluid Autopacing
- Answering Machine Detection Rates
- Broader Account Penetration
- Agent Screen Pops
- Integrates with all CRMs and Collectors Software
- Turn your collectors into inbound agents taking pre-qualified right party calls
- Leave prerecorded messages to free up collectors’ time
- Pay over the phone or via an internet portal
With TCN’s predictive dialer you can immediately increase your promise-to-pay rates.
Predictive Dialing Utilizing Agent Gateway
Calls are automatically paced on targets and availability of agents. Live persons are detected and connected to the next available agents with a sub-second connection. The agent hears a tone indicating that they have a consumer that has already said, “Hello”, and at the same time debtor’s contact data pops up on an Agent Gateway work screen allowing for review of the account.
Standard tools with every agent include:
- Agent Transfer
- Coach Monitoring with Barge in
- Agent Conference
- Agent Manual Dial
Conditional Dialing / Sequential Dialing
TCN allows for dialing multiple phone numbers in easily customizable dial strategies. Configuring strategies include automatically redialing ‘Busy’ and ‘No Answers’ at a specific time of day or even dialing an alternate phone number.
All debtor/agent conversations can be recorded free of charge. This allows you to better understand how your Agents and Customers interact with each other.
Learn more: Call Recording
Machine / Voicemail Detection
Agent’s time is never wasted leaving messages. TCN’s P3 Technology delivers a prerecorded message, and is accurate 99% in machine / voicemail detection. Additionally we are always monitoring and improving this service as voicemail technology advances.
Manual Dialing / Preview Dialing
Any 10 digit phone number can be dialed by an agent with various countries supported. A record pops up on an Agent Gateway work screen allowing the agent to review the account and choose to place a call or not place a call.
Advanced Reporting and Analytics
TCN offers multiple campaign monitoring tools. The Quick View Dashboard gives an overview of the day’s statistics. With unlimited custom reports you’re guaranteed to have the tools you need to make informed decisions.
Click or call today for a free demo and let us help you transform your collection agency.
Screenshots from our Collections solution