BPO

TCN’s technology provides you with the best tools for Business Process Outsourcing companies (BPO) available in the industry at the lowest price, all designed to give your company increased efficiency and profitability.

From your centralized location TCN allows you to seamlessly interface with a decentralized workforce world-wide, using sophisticated routing capabilities. This is accomplished using our ACD system which distributes incoming calls to multi-site locations and specific agents, based on customer need, type, and agent skill set. And supervisors have real-time visibility into agents’ status and full control over quality and performance.

And as your business expands there’s no need to reinvent the wheel. TCN provides limitless scalability and flexibility, and efficiently manages fluctuating volumes for inbound, outbound, sales, and service calls.

TCN’s BPO Services Provide Limitless Solutions

  • Integrates with your existing phone, PBX and customer CRMs
  • Multi-site locations and multi-tenant accounts for separation.
  • Nimble, quick, scale up and down to meet demand.
  • Track costs and revenue for each client. Pay only for what you use.
  • View historical data in charts/graphs/grids
  • Check out our reporting Gallery
  • Create/schedule reports for efficient workflow
  • Analyze real-time metrics with dashboards
  • Check out our Dashboards
  • Export raw call data for further refinement
  • Segment groups, customers, and portfolios for client specific reporting and compliance.
  • Automated reporting.
  • Faster turn-up than premise-based solutions
  • Lower total cost of ownership of any cloud or hardware dialer.

No clouds are created equally. At TCN, we take pride in our hosted contact center software. Servicing clients in every industry across the globe we have features, on going training, and 24-hour customer service.

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Click or call today for a free demo and let us help you transform your Contact Center.

TCN Screenshots

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Screenshots from our BPO solution

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See the complete picture with our TCN Solution Infographic

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