Staying in touch with your customers is now easier than ever with AgentSMS, a new texting feature by TCN. With AgentSMS, your agents can quickly respond to customers needs, confirm appointments, and even alert individuals of emergencies. More messages received equals more engagement, more leads, more business. The applications are endless.

Texting Applications

  • Overdue Payment Reminders
  • General Notifications and Reminders
  • Marketing Promotions
  • Emergency Alerts
  • Appointment Confirmations
  • More

AgentSMS Benefits

  • Business Intelligence (BI) – TCN’s BI gives you a insights to SMS messages, communications, and interactions right from the start.
  • No Send Limits – Our platform is scalable to hundreds of thousands of messages. Only pay for what you use.
  • SMS Responses – Issues a call back number for each SMS message sent, allowing the recipient to be directly connected to a contact center agent via phone call.
  • SMS Commands – Equipped with the standard command codes (Stop, Yes, No, Confirm) for immediate responses to upcoming appointments and subscriptions.
  • Omni Channel – Integrated with voice, texting, and email strategies.
  • List Building – Scrub cell phone data to repurpose and build future SMS campaigns.
  • International Capabilities – Text international phone numbers.

Text-Messaging for Contact Centers

Let your agents interact with customers using AgentSMS, and when they want to talk, let them by using the call back number from which the message was received. Calls are than routed to the appropriate agent.

Interested in incorporating a voice and text strategy to your call center? Learn more about our Inbound and Outbound software to see if TCN’s cloud based call center platform is right you.

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Screenshots from our AgentSMS solution

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