TCN’s Interactive Voice Messaging (IVM) makes customer responses and large data capture a fast and affordable reality. This feature sends automated messages to call recipients using simple information or complicated multi-tree surveys—the possibilities are endless.
IVM Outbound Messages
- Interception of Calls – Sub-second connection for customers who opt to speak with a real person.
- Agent Display – Customer’s information is displayed on screen allowing the agent to log notes and respond directly.
- Capture Responses – Elicit customer responses and captures data input.
- Auto-Payment Portal – Direct customers to a website or phone payment prompt, gathering revenue without using a single agent’s time.
Call today for a free demo and let us help you transform your Interactive Voice Messaging solution.
Screenshots from our Interactive Voice Messaging (IVM) Software solution