TCN’s routing capabilities provide centralized operations even with a decentralized workforce. Whether you have one call center or operations world-wide, TCN locates the best agent wherever they are, with the optimal skills needed. All agents need is an Internet connection, headset, and a computer. And from any location supervisors have real-time visibility into agents’ status and full control over quality and performance.
The Right Resource at the Right Time, Every Time
Design highly responsive customer service, using the intelligent routing capabilities of TCN’s Automatic Call Distribution (ACD) cloud software. In an instant, TCN interprets call variables for dynamic routing, making decisions for agent selection based on the business objectives, conditions, and agent availability for your contact center.
Design Optimal Routing Strategies
Create any routing scenario and do it in as little as an hour. With TCN, you get all the routing tools you need for your contact center, so you can achieve better business outcomes. And, you don’t need to be a techie to do it. The intuitive administrator interface makes set up effortless and on-the-fly changes easy.
No Borders, No Boundaries
TCN knows no boundaries—Whether you have one contact center, multi-site contact center operations, at-home agents, or branch-office locations, TCN will route to agents wherever they are located and will find the best agent with the optimal skills matched to the specific customer need and the business rules you specify.
All your agents need is an Internet connection, a headset, and a computer—no other hardware is required. Supervisors can also be located anywhere with complete, real-time visibility into agents’ status and full control over quality and performance from anywhere in the world.
TCN software provides an effective path to centralize contact center operations even with a decentralized workforce. You can quickly bring agents online in response to traffic volume or seasonal peaks.
Screenshots from our Call Distribution / ACD Solution solution