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TCPA compliance

Feb 15, 2018

TCN Call Center Webinar: TCPA Developments and What to Expect for 2018

Posted In : News
Author: TCN

WHAT: The legal and regulatory landscape governing call center compliance has undergone significant changes in the past few years with several key challenges arising under the Telephone Consumer Protection Act (TCPA). TCN, Inc., a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a live webinar, titled “TCPA Developments and What…
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Feb 7, 2018

Seven Ways Call Center Business Intelligence Boosts Agent Productivity

Posted In : News
Author: Mckay Bird

Ian Michiels at Customer Think suggests a marker of successful business intelligence (BI) lies in employee productivity. He isn’t wrong. His statement, however, raises questions about how to define positive productivity. In addition, his words relate to business intelligence generally rather than to call center business intelligence specifically. This article solves for both areas, examining seven ways business intelligence, when…
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Feb 7, 2018

TCN Unveils New Global Headquarters in Downtown St. George to Accommodate its Continuous Growth and Future Expansion

Posted In : News, Press
Author: TCN

St. George, Utah, – February 7, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the opening of its new global headquarters in the heart of St. George at 162 N. 400 E., St. George, Utah to support the company’s steady growth and future expansion. Located…
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Feb 5, 2018

13 Top Trends Affecting Call Center Technology in 2018

Posted In : Blog, Call Centers, News
Author: Mckay Bird

As businesses and organizations set goals and make plans for 2018, they may wonder what trends will impact their communications and call center technology. Several developments could impact the two, ranging from the repealed net neutrality regulations to the shifting role of the call center agent. To help businesses prepare for the future, TCN covers 13 top trends affecting contact…
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Jan 15, 2018

The Cloud-Based Contact Center 2017 Recap: Trends and Events Impacting Collections and Communications in the New Year

Here are five 2017 trends and events to consider as you plan your 2018 call center operations strategy. Keep an eye out for big picture realities and how they have affected your call center, and you’ll be able to better manage or leverage similar events in 2018. Avaya Declares Bankruptcy In the spring, Avaya, an on-premise call center provider, declared…
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Jan 12, 2018

Take Advantage of Leading Cloud-Based Call Center Technology with TCN’s 7 Free Demos

The best cloud-based contact center technology exceeds your expectations. TCN aims to be that best provider with its free demos. These demos demonstrate the full platform, giving you a glimpse of what your communications and debt collections could look like long-term. To give you an idea of what to expect, here are seven platform features you can check out during…
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Jan 11, 2018

Comparing the Drawbacks and Advantages of On-Premise and Cloud-Based Contact Centers

Selecting contact center software for your business frequently turns into a complex purchasing decision. It first requires an understanding of the technology and its purpose. However, the decision also demands another input: your company stakeholders. Convincing them is no easy feat. You’ll need to provide detailed information about the technology and its impact on different departments and operations. To deliver…
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AI call centers

Dec 21, 2017

How Amazon Connect Compares with TCN’s Cloud-Based Contact Center

Posted In : Blog, News
Author: Mckay Bird

Looking for a new call center platform can be time-consuming and confusing. TCN offers an incredible contact center platform—check out our case studies for some great customer success stories. However, when comparing the TCN and Amazon Connect platforms, it’s best to look carefully at what you get with the product upon successful implementation. AWS has gotten a lot of buzz…
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Dec 13, 2017

Spotting TCPA Compliance Issues: 3 Cases and 3 Causes

Posted In : News
Author: Mckay Bird

As TCPA class action lawsuits and settlements mount, contact center leaders feeling increasing pressure to protect their business from legal jeopardy. Below are three TCPA compliance cases that all failed the legal test for compliance. Each case includes a summary, the nature of the TCPA violation, and the cost. You’ve Won a Free Cruise Summary: In October 2017, the Resort…
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Dec 11, 2017

13 Ways to Discover a Contact Center Platform Fits

Posted In : Blog, News
Author: Mckay Bird

The cloud-based contact center benefits contact and revenue generation efforts unlike any legacy system. From easily meeting business objectives to improving customer engagement, a well-chosen platform can mean huge returns. Whatever the reason, deciding on the right platform means assessing several key qualities. Adaptability When it comes to the cloud based contact center, solutions need to adapt to business need….
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