Mar 19, 2018

How Automatic Call Distribution Increases Call Center and Agent Efficiency

Posted In: Agent Efficiency, Auto Dialing, Blog Author: TCN

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations would be outpacing their competition – it’s an industry known for setting goals and achieving them. Heightened efficiency in a world of metrics and analytics, however, is not about sheer effort. The real trick is in finding the levers that […]

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Feb 05, 2018

13 Top Trends Affecting Call Center Technology in 2018

Posted In: Blog, Call Centers, News Author: Mckay Bird

As businesses and organizations set goals and make plans for 2018, they may wonder what trends will impact their communications and call center technology. Several developments could impact the two, ranging from the repealed net neutrality regulations to the shifting role of the call center agent. To help businesses prepare for the future, TCN covers […]

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Jan 15, 2018

The Cloud-Based Contact Center 2017 Recap: Trends and Events Impacting Collections and Communications in the New Year

Posted In: Blog, Business Intelligence, Call Center Solutions, Call Centers, News, Now Trending Author: Mckay Bird

Here are five 2017 trends and events to consider as you plan your 2018 call center operations strategy. Keep an eye out for big picture realities and how they have affected your call center, and you’ll be able to better manage or leverage similar events in 2018. Avaya Declares Bankruptcy In the spring, Avaya, an […]

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Jan 12, 2018

Take Advantage of Leading Cloud-Based Call Center Technology with TCN’s 7 Free Demos

Posted In: Blog, Call Center Solutions, Call Centers, Cloud Technology, cloud-based, Competitive Analytics, Customer Service, News Author: Mckay Bird

The best cloud-based contact center technology exceeds your expectations. TCN aims to be that best provider with its free demos. These demos demonstrate the full platform, giving you a glimpse of what your communications and debt collections could look like long-term. To give you an idea of what to expect, here are seven platform features […]

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Jan 11, 2018

Comparing the Drawbacks and Advantages of On-Premise and Cloud-Based Contact Centers

Posted In: Blog, Call Center Solutions, Call Centers, cloud-based, Customer Service, News Author: Mckay Bird

Selecting contact center software for your business frequently turns into a complex purchasing decision. It first requires an understanding of the technology and its purpose. However, the decision also demands another input: your company stakeholders. Convincing them is no easy feat. You’ll need to provide detailed information about the technology and its impact on different […]

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Dec 21, 2017

How Amazon Connect Compares with TCN’s Cloud-Based Contact Center

Posted In: Blog, News Author: Mckay Bird

Looking for a new call center platform can be time-consuming and confusing. TCN offers an incredible contact center platform—check out our case studies for some great customer success stories. However, when comparing the TCN and Amazon Connect platforms, it’s best to look carefully at what you get with the product upon successful implementation. AWS has […]

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Dec 11, 2017

13 Ways to Discover a Contact Center Platform Fits

Posted In: Blog, News Author: Mckay Bird

The cloud-based contact center benefits contact and revenue generation efforts unlike any legacy system. From easily meeting business objectives to improving customer engagement, a well-chosen platform can mean huge returns. Whatever the reason, deciding on the right platform means assessing several key qualities. Adaptability When it comes to the cloud based contact center, solutions need […]

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Nov 21, 2017

Comparing Contact Center Solutions: Fees, Features and Further Reading

Posted In: Blog, business performance, Inbound, News, Outbound, Scalability Author: Adam Dummar

As an executive at your company, you think about how money is made and lost. And, if in charge of company-wide technology investments, the pressure to deliver affordable, effective contact center solutions can be intense—hasty choices can lead to imminent financial losses or limited utility. The following three lines of enquiry can help sort good, […]

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Nov 17, 2017

Prevent Five Costly Mistakes in Contact Center Operations with the Cloud-Based Call Center

Posted In: Blog Author: Mckay Bird

Contact centers know treading on the TCPA and other privacy standards results in penalties and fines. Some organizations recover from these outcomes; others, particularly small operations, face risks ranging from bankruptcy to curtailing business development initiatives. Penalties and fines obviously hurt, but the question remains as to how much they hurt in hard dollars. Read […]

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Nov 13, 2017

ACA Fall Forum: Leadership, Collections, Training and the Cloud Based Contact Center

Posted In: Blog Author: TCN

The ACA International Fall Forum & Expo advises, “The divisions in Washington and around the country are clear to see, but the key for any business is to stay focused on where policy changes may come.” To that end, the organization hosted several sessions and events meant to help businesses navigate the customer communications quagmire […]

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