Healthcare providers are increasingly faced with challenges that include budget reductions, increased transaction costs, and growing patient balances. One of the most powerful ways to address these challenges is to communicate with patients as efficiently and cost-effectively as possible. TCN’s VocalRx can help you do just that by providing a full suite of automated notification services and call center technology all in a single hosted cloud environment.
VocalRx Efficiency Tools: Your Prescription for Success
Automated appointment reminder calls save time and money, while also greatly reducing missed appointments and no-shows. Quickly and easily customize appointment reminder templates that can engage a patient at predetermined schedules. Send patients important information regarding their appointment such as required documentation and expected out-of-pocket costs.
Does your staff struggle to get urgent information to patients regarding clinic closures, cancellations, and other important matters? RapidCall will allow you to get that information out to your patients quickly and effectively. These calls can be initiated from any location through a web browser and will rapidly deploy hundreds of phone lines simultaneously to quickly disseminate the information.
Never worry about a patient being left waiting for the next available agent. With VocalRx’s advanced IVR system the patient can hang up from the call and still maintain their place in line. Once an agent is available the system will automatically call the patient back.
Reduce the demand on your IT department with EZ-Set. Your IT department is already extremely busy, with EZ-Set, campaigns can be set up automatically at predetermined times. In addition, the simple GUI requires no programming knowledge while changes can be made securely and instantly from any location with an internet connection.
Save time and give a better experience when patients call in on VocalRx. AgentPop utilizes the inbound caller information and matches it with the EHR to instantly pop patient account information when the call is answered.
Getting timely feedback from your patients can help ensure a high quality experience. The virtual assistant can present a quick and easy survey to the patient, gathering feedback regarding their interactions. The results can be automatically sent out in a report to a predetermined group of managers.
There are many other applications that can save your employees time and save the hospital money. The VocalRx staff will work with you to come up with additional applications and solutions specific to your facility needs. Other applications might include:
- Charity Determinations
- Returned Mail Calls
- Small Balance Insurance
- Lab Test Results Notifications
- Insurance Denial Notice
Request a Demo Click or call today for a free demo and let us help you transform your Contact Center.