Jul 17, 2018

TCN, Inc.’s Co-Founder and Chief Technology Officer, Jesse Bird, To Co-Present At Google Cloud Next ’18

Posted In: Jesse Bird, News, Press Author: TCN

WHAT: Google Cloud Next ’18 is an annual conference attracting hundreds of customers, partners, developers, influencers and the cloud community across the globe. The Next ’18 conference will teach and inspire consumers on all aspects of the Google Cloud Portfolio (GCP), including: infrastructure & operations, application development, machine learning & artificial intelligence, security, mobility & […]

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Jun 26, 2018

TCN Announces ClearTouch, its New Subsidiary in India, Steadily Expanding its Global Operations

Posted In: India, News, Press, Uncategorized Author: TCN

St. George, Utah, – June 26, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its expansion into India with the opening of its new subsidiary, ClearTouch. Powered by TCN’s technology, ClearTouch aims to disrupt India’s contact center industry by empowering businesses […]

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Mar 19, 2018

How Automatic Call Distribution Increases Call Center and Agent Efficiency

Posted In: Agent Efficiency, Auto Dialing, Blog Author: TCN

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations would be outpacing their competition – it’s an industry known for setting goals and achieving them. Heightened efficiency in a world of metrics and analytics, however, is not about sheer effort. The real trick is in finding the levers that […]

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Feb 15, 2018

TCN Call Center Webinar: TCPA Developments and What to Expect for 2018

Posted In: News Author: TCN

WHAT: The legal and regulatory landscape governing call center compliance has undergone significant changes in the past few years with several key challenges arising under the Telephone Consumer Protection Act (TCPA). TCN, Inc., a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a live webinar, […]

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Feb 07, 2018

TCN Unveils New Global Headquarters in Downtown St. George to Accommodate its Continuous Growth and Future Expansion

Posted In: News, Press Author: TCN

St. George, Utah, – February 7, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the opening of its new global headquarters in the heart of St. George at 162 N. 400 E., St. George, Utah to support the company’s steady […]

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Nov 20, 2017

TCN Executive Vice President, Asia Pacific Li Tiatia to Present its Advanced Cloud-based Contact Center Technology at Australian Utility Week

Posted In: Australia, News, Utilities Author: TCN

WHAT: The 15th Annual Australian Utility Week Expo will bring together more than 2,000 utility professionals from the electricity, gas and water sectors around the world on November 29-30, 2017. The international expo is the largest event of its kind in the Australasia region and will focus on digital transformation and customer centricity. Li Tiatia, […]

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Nov 13, 2017

ACA Fall Forum: Leadership, Collections, Training and the Cloud Based Contact Center

Posted In: Blog Author: TCN

The ACA International Fall Forum & Expo advises, “The divisions in Washington and around the country are clear to see, but the key for any business is to stay focused on where policy changes may come.” To that end, the organization hosted several sessions and events meant to help businesses navigate the customer communications quagmire […]

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Nov 02, 2017

How the Cloud Based Contact Center Intersects with LISTEN2017

Posted In: Blog, Business Intelligence, Call Center Solutions, Conferences Author: TCN

As Bryce Payne and Clint Laubaugh prepare to attend LISTEN2017, a premiere event for customer engagement analytics professionals, we sat down to ask what they expect to see and hear at the three-day conference. They talked with us about cloud-based “everything,” including the cloud-based contact center, compliance concerns, and business operations. We know the cloud […]

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Oct 31, 2017

Three Reasons On-Premise Call Center Provider Avaya Declared Bankruptcy in 2017

Posted In: Blog, Cloud Technology, News, Now Trending, Scalability Author: TCN

The utility of legacy, on-premise contact center solutions seems to have peaked, and Avaya’s bankruptcy could be the unlikely death toll of that once-great industry. At least, corporate treasurer John Sullivan hints at that in his statement to Network World regarding Avaya’s bankruptcy. Sullivan said, “Over time, with the explosion of applications and software-as-a-service, together […]

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Oct 27, 2017

How to Use Predictive Dialer Software and Business Intelligence to Improve TCPA Compliance

Posted In: Agent Efficiency, Blog, Business Intelligence Author: TCN

The previous post discussed how business intelligence helps executives and managers build better-functioning businesses and stronger communications with customers. This post examines functions of the cloud based call center, specifically, predictive dialer software. By employing the feature and complementing it with business intelligence, organizations can reach more customers and take steps toward better TCPA compliance. […]

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