TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
What Makes TCN Different?
- Attentive listening to our customers’ needs
- No complicated hardware, capital investment or staffing overhaul needed
- Technology so intuitive, you’d think it was built with your business in mind
- World-wide presence
- Privately held company
- Family owned and operated
- Highly affordable: no contract, monthly minimums or maintenance fees
- 24/7 client-driven support and customer care, free of charge
- Constant agent connectivity
- Assured cost-effective, feature-rich solutions
In today’s competitive business world, companies need to minimize customer hold times while maximizing their bottom line profitability. To meet your needs, TCN’s cutting-edge technology, combined with client-driven adaptability and unparalleled pricing structure, has transformed traditional contact centers into a fully functional Inbound, Outbound, and Blended streamlined solution.
A Revolutionary Technology – Platform 3
TCN provides its cost-effective, cutting-edge solutions through layered integration of leading Cloud as a Service (CaaS), Multichannel, Predictive Dialing, and TCN’s own Interactive Voice Messaging (IVM), and Interactive Voice Response (IVR)—all accessed via a secure login.
Regardless of your company’s size, location, or application, TCN’s technologies can provide powerful solutions for your business, organization, or enterprise.